The present Telecom scenario where
competition is cut throat and ARPUs are low, telecom operators across
Africa are focusing on improving CRM and customer experience,
optimizing customer lifecycle management, harnessing customer
analytics and achieving full potential of new services like mobile
money, product innovation and data usage.
Fleming Gulf's upcoming conference, the
4th Annual Customer Retention
& Profitability Summit
scheduled to take place on 3-4 July, 2012
at Johannesburg covers all these aspects in-depth. After the
phenomenal success of three consecutive annual editions, this summit
is back with a refreshed focus on strategies to boost ARPUs and
thereby maximize profits for Telecom companies.
The summit will witness participation
of leading global telecom companies and organizations including MTN
(South Africa), African Broadband Forum, Vodafone Ghana, Etihad
Atheeb Telecom Company (Saudi Arabia), Telkom (South Africa), Mobinil
(Egypt), Uganda Telecom, BPeSA, Malawi Telecommunications, Vodacom
(South Africa), Cell C (South Africa), Zain (Zambia), Tanzania
Telecommunications Co. Ltd., MTN (Nigeria) and Netone Cellular
Private Limited (Zimbabwe).
This is what some of the delegates had
to say about previous conferences:
- Head of Customer Service, Tanzania
Telecommunications Co. Ltd.
was great & and
usefully shaped to get
more in the future"
-Retention Manager, Zanzibar
"It was a
very useful conference. As
I think and because
we are operator in
a competitive environment I
think it is imperative
to know what is
new in the Industry."
- Contact Centre Supervisor, Zain Sudan
it was extremely
informative & it gives
us a truly African
flavor. I loved it!"
-Customer Experience Assessment
Manager, Cell C
was excellent in its
value. It discusses real
situations & real
-Risk & Collection Manager, MTN
+ 971 4609 1570